Free Shipping & Free Returns Live Chat Help Center Check Order Status Guides. All they had to do was answer one goddamn email. Qualified orders eligible for FREE S&H and FREE RETURNS. I don't see myself ever buying from g3 ever again, which is a shame, because I was stoked when I bought the zeds originally. Tldr the Zed brakes will rip off your skis in a fall, you'll lose a $1-2k setup, and you won't be able to reach anyone from g3 about it who won't actively ignore you - even though they had no lag at all responding to me before my purchase to tell me that this issue has been fixed and that this wouldn't happen if I bought their product. When I chose that option, it give me the option to leave a voicemail or request a call back - but these options don't even work The only other line that doesn't behave exactly this way is the one for partners and distributers. Leashes, brakes, and stomp pad sold separately. I get the same thing - nobody answers, they end the call, and tell me to try again later. The ZED defines the next evolution of high-performance touring bindings. I tried calling every option, rather than just the warranty line. Their phone line is back up, and at this point, I have some serious words for somebody. I told them I emailed them a month ago and hadn't heard back. They thanked me and told me to try email. On the 2nd, I messaged their instagram account and told them their phone service wasn't working. I have dialed them and sat on this hold line dozens of times, and never encountered a rep.įor the Christmas and new year holidays, they closed their offices and the line said "we will reopen on the 28th." When the 28th came around, it played the same message. It hangs up on you after a minute or two and tells you to call back later. I tried calling, and their phone line doesn't let you stay on hold for a customer service rep. When talking about being fully featured, the G3 Zed has an adjustable heel track, allowing up to 30mm of adjustment, 2 heel risers and a flat climbing option, 10mm of elastic travel. At only 358 grams, its the lightest fully featured tech binding. Shop alpine touring bindings at Outdoor Gear Exchange. The ZED is the definition of the next generation of lightweight high-performance touring bindings. I emailed them with a warranty request and have gotten NOTHING back from them in over a month. G3s ZED 9 strikes an ideal balance of a lightweight build, easy-to-use feature set, and uncompromised downhill performance and safety. I had literally expressed concern about this exact issue before purchase and they told me that they had it fixed. Features: Single screw for full adjustment of vertical & lateral release. That's about $1200 down the drain (a relatively cheap bc setup!) due to a failed $60 part. Fine-tuned for lighter users, the ZED 9 strikes an ideal balance of a lightweight build, easy-to-use feature set, and uncompromised downhill performance and safety. On my first fall this season on icy conditions, the brake ripped off my binding and I lost a ski. I emailed g3 customer support and they told me the issue was fixed. If anyone is using the optional G3 Zed brakes, YOU ARE AT HIGH RISK OF LOSING A SKI.īefore buying the zeds, I checked online reviews and found one report of the ski brakes detaching.
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